Automating Voice Testing for Futureproof Telecom Innovation
We're enhancing telecom innovation by automating voice testing and implementing structured project management, ensuring accountability and efficiency for futureproof solutions. Continue reading ↓
Did You Know?
While delivering an automated test infrastructure project for a major telecom provider, Caspian One identified an additional need to automate voice testing - leading to a structured side project that modernised testing capabilities, improved efficiency, and ensured long-term reliability.
This scenario demonstrates Caspian One's ability to identify new project needs during ongoing engagements, provide specialised expertise to meet these needs and implement structured project management to ensure accountability and efficiency in delivering automation and modernisation solutions.
The Challenge
A tier-one telecommunications provider was modernising its broadband testing infrastructure with automation and continuous integration (CI/CD) to improve efficiency and fault detection. However, during the project, Caspian One identified another critical challenge: the company’s mobile voice testing capabilities required similar automation to futureproof the technology and ensure seamless compatibility with third-party devices.
The client’s existing testing processes relied on manual, resource-intensive workflows, making it difficult to efficiently test multiple third-party devices with unique configurations. Additionally, they lacked the specialist skills in-house to execute the automation effectively and wanted to avoid offshoring the work. The client needed a solution that integrated into their existing testing modernisation efforts while maintaining accountability and structured project oversight.
Our Approach
Recognising the need for a structured and accountable approach, Caspian One initiated a discovery phase to audit, assess, and define a roadmap for automating the client’s voice testing capabilities. Working alongside key stakeholders, we conducted system reviews, interviewed subject matter experts, and analysed supporting documentation to map out clear objectives.
To ensure efficient execution and accountability, we implemented:
Structured project management with clear milestones, aligning with existing automation initiatives
Bi-weekly RAG status updates to track progress, remove blockers, and maintain transparency
Keynote sessions with stakeholders and delivery teams to ensure alignment and rapid decision-making
By integrating this project within the broader automated test infrastructure initiative, Caspian One ensured a cohesive modernisation effort, streamlining the transition to automated voice testing without disrupting the client’s existing workflows.
The Outcome
With a structured roadmap in place, the client now has clear, actionable steps to fully automate their voice testing capabilities. The accountability-driven project management approach has been recognised by stakeholders as a best practice - creating a productive, highly organised work environment that minimises distractions and maximises efficiency.
What This Meant for the Client:
Beyond delivering a technical solution, Caspian One provided strategic oversight that ensured long-term success.
The telecom provider can now confidently scale its testing automation efforts, reducing manual workload, improving testing accuracy, and accelerating deployment cycles. Both the original broadband automation project and the newly integrated voice testing initiative are on track for completion, with further automation advancements planned for the future.
Key Details & Expertise
Keywords: Test Automation, Voice Testing, CI/CD, Firmware Testing, Third-Party Device Testing, RAG Status Updates, Project Management, Structured Milestones, Mobile Voice Testing, Futureproofing Solutions
Primary Areas of Expertise: Infrastructure, Change Management
Secondary Areas: Automation Development, Testing/QA, CI/CD Integration, Project Management, Firmware Testing
Resource Roles: Automation Engineer/QA, Project Manager, Infrastructure Engineer/System Administrator
Looking for Similar Expertise?
Caspian One specialises in automating complex telecom testing environments while ensuring structured project execution and long-term scalability. If you’re looking to modernise your testing capabilities, get in touch to see how we can help.
